Student Technical Support
Student IT Help Desk
The Student IT Help Desk offers technical support to students via phone, email or chat. Students may contact the Student IT Help Desk 24/7 during the fall and spring semesters.
Call: 657-278-8888
Email: studentithelpdesk@fullerton.edu
Chat: via Portal, click Online IT Help
Student Genius Center
Pollak Library, first floor
The Student Genius Center assists students with all of their walk-in support questions. Students may check out equipment such as laptops, iPads, portable chargers, and even reserve smart group study rooms. Students can get in-person help with campus-related software installation, wireless connectivity issues, and more.
To view current hours, visit the SGC website.
Technology Needs
Students can make sure they have the technology tools they need by requesting a campus-issued PC laptop, webcam or headset for their classes. Visit the IT Device Request web page for more information.
Software
Students can download a variety of software at no additional cost. Available software titles include Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.), Dropbox, Office 365, Grammarly, SPSS and more. To view the full list and to download software, visit the Student Software website.
Student Two-Factor Authentication
All currently enrolled students and incoming applicants are required to use DUO Two-Factor Authentication (2FA).
This cybersecurity feature prompts students to confirm their identity before signing into the campus Portal, applications tht require Microsoft login and other campus resources.
Interdisciplinary College Collaboration Space
Pollak Library, second floor
The Interdisciplinary College Collaboration Space is an area for students to utilize the technology they need for their majors. Each college space includes a 65” Samsung display, with Apple TV (AirPlay), Microsoft wireless display (MiraCast), mobile whiteboards and comfortable collaboration seating.
Smart Group Study Rooms
Pollak Library
The Student Genius Center has nine Smart Group Study Rooms. These rooms come equipped with computers and monitors for groups to utilize while they study.
Virtual Labs
Connect to high performance computers and access specialized software through the Virtual Labs. These computer labs help students utilize necessary software, remotely.
iFullerton and iTuffy Mobile Apps
Use the iFullerton app to register for classes, view grades, get CSUF messages and more.
Download the iTuffy Chatbot and get answers to CSUF questions, including student CWID, upcoming events, campus directory and more.
Portal
The Student Portal provides secure access to email, TITANium and other information that is personalized to the user.
Titan Direct Access
Titan Direct Access Program offers digital distribution of course materials to students through the Campus Portal and Canvas. The program, designed to promote student success, is a partnership between the Division of Academic Affairs, Division of Information Technology and Titan Shops.
Students are able to access the course material the week before the semester begins. This ensures students are better prepared for a successful semester.
Wireless Services
IT provides a fast, reliable wireless network across campus for students. For more information on how to connect to the CSUF eduroam wireless network, visit the Wireless Internet Access website. Eduroam is available at many universities or institutions near students. Check the eduroam locator for a complete list.
Zoom
Zoom is a web conferencing software that is available for all students, faculty and staff. Users can collaborate and attend classes that are broadcast on Zoom, remotely.
Announcements and System Status
Look for important messages and systems status notifications via email, social media (follow @CSUFIT on Instagram, Twitter, and Facebook) and/or the IT homepage.
TitanCard
TitanCard is the official identification card issued by the university. In addition to serving as a photo ID card and providing access to campus facilities, TitanCard can also be used as a stored value card for various campus services. For more information, visit TitanCard, located on the first floor of Pollak Library.
Innovation/Makerspace Center
The Innovation/Makerspace Center, located on the second floor of Pollak Library, has been created to fulfill creativity, innovation and talent through advanced technology, such as virtual reality, augmented reality, 3D printing, Microsoft Surface Hub, Raspberry Pi and high-end computing. Room reservations can be made online.
Data Visualization Center
Pollak Library, second floor
The Data Visualization Center offers users an immersive space to analyze and display data in an innovative and meaningful way. The high-tech center is equipped with tools, including flexible furniture to handle large data sets along with a 184” screen to display the data in high resolution.
Canvas
Canvas is the campus Learning Management System (LMS). Faculty may also post course information through Canvas. Faculty must log into their CSUF Portal to access Canvas.
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