Audio/Visual Technology Support
Audio/Visual (AV) Technology Support is responsible for the support and maintenance of the smart classrooms in all academic buildings around the campus. Classroom Support hours are 8:00 a.m. - 8:00 p.m., Monday through Friday. For evening classes beginning at 7:00 p.m., it is recommended that all equipment be checked prior to the start of class. For technical issue with the equipment in a classroom while teaching, please call ext. 2277 from the classroom phone for immediate assistance.
Smart Classroom Key
To obtain smart classroom keys for SGMH classrooms, RGC-13, KHS-104, and KHS-108, please bring a photo ID to the Academic Technology Center (ATC) in the Faculty Commons (PLS-237). Classrooms with upgraded technology should have a one-sheet Quick Reference Guide available on the lectern.
To replace a missing key, the instructor must file a lost key report with University Police and pay the fine for the missing key. The instructor can then bring copies of these documents to the ATC to obtain replacement keys.
Smart Classroom Pen
Faculty members who are assigned to teach in the academic classrooms that have Epson BrightLink Projectors will be contacted for optional smart pen training held in the ATC (PLS-237). Once trained, faculty members can check out a smart pen that will allow them to use the integrated white board technology in those rooms. Faculty members will be able to check out a pen each semester they are assigned to teach in a classroom that has the interactive white board.
Assistance with Technology Needs
The main point of contact for computing support via e-mail or phone is the IT Help Desk. The IT Help Desk provides a great deal of support to help faculty members with software, hardware, and network-based questions. The IT Help Desk can be reached at ext. 7777 or helpdesk@fullerton.edu during the hours of 8:00 a.m. - 5:00 p.m., Monday through Friday.
Help with Campus Mobile Devices
Faculty members may walk into the Academic Technology Center (ATC) (PLS-237) for support with any campus issued mobile equipment. This includes repairs and troubleshooting any issue a user may be facing. New campus issued devices can be picked up at the ATC. The client will be notified when the equipment is ready for pick-up. Additionally, the ATC collects equipment from faculty members who are upgrading to a new device or otherwise permanently returning state equipment assigned to them for their use. Personal mobile equipment can be brought into the center if the faculty members need assistance setting up Wi-Fi or email. No maintenance service will be rendered for personal equipment.
Faculty/Staff IT Help Desk
The Faculty/Staff IT Help Desk provides technical support and resources to the faculty and staff for campus related technologies Monday through Friday from 8:00 a.m. - 5:00 p.m. Faculty/Staff IT Help Desk can be reached at 657-278-7777 or helpdesk@fullerton.edu.
Student IT Help Desk
Please visit the Student Technology Services website for more information.
Email Accounts
Campus e-mail accounts are available for all faculty employees. Your Department IT Coordinators (DITC) is responsible for submitting requests for e-mail account creation for all Faculty members.
Mock Classroom
There is a mock classroom setup in the Faculty Commons area of the library which simulates the technology that is available in general classrooms. Faculty can schedule a time in the mock classroom to familiarize themselves with the classroom technology equipment.
TitanCard
TitanCard is your official identification card issued by the University. In addition to serving as a photo ID card and providing access to campus facilities, TitanCard can also be used as a stored value card for various campus services. For more information, please visit the Pollak Library to obtain your card.
iFullerton
iFullerton is a campus mobile application available for free download for a variety of mobile devices. With this app, you can look up your course information, access the Learning Management System, check the academic calendar, and get CSUF messages.
Features:
- Customize the home menu icons from the Edit tab bar
- Get important campus notifications
- Browse all courses in the course schedule
- Lookup building locations from your schedule using the campus map
- Access your course information from the campus Learning Management System
- Campus Directory: Lookup faculty email / phone number / office location
- Lookup your Titan debit card balance
- Check parking availability in the parking structure
- View the campus Academic Calendar
- Campus dining locations and hours
- Campus Portal
- Campus Webcams
- Read CSUF News feed
- Social Media (Facebook, Twitter, YouTube)
- Academic Advising
- Weather
- Titanium Communities
- Library
- Titan Radio / TV
Phone Services
Questions about setting up phone services or the operation of phones may be directed to the faculty member’s Department IT Coordinator (DITC).
Portal
Faculty, staff, students, and alumni have access to campus online resources through the Cal State Fullerton portal system. To login, go to the portal system login site.
The Faculty/Staff Portal provides secure access to email, TITANium, Human Resources information, and other information that is personalized to the user, including employment and benefits information.
Many of the other features currently available through the Faculty/Staff Portal:
- Access your courses in Titanium
- Lookup your Titan debit card balance
- Academic Advising
- Titanium Communities
- Library
- Check Email
- Access Titan Online
- View Webcams on Fullerton campus
- Lynda.com Online Training
- Career Center
- NBC Learn
- Titan Apps
- Qualtrics
- Online IT Help available for students
- Digital Printing Services
- Web Meetings
- Access Virtual Computing Lab
- Curriculog
Software
Faculty and Staff can order software from Information Technology for office and at-home use. Please visit the Information Technology website for a complete list of software titles available.
ShareStream
ShareStream is the video streaming solution for the campus. You can use ShareStream directly or through TITANium to manage and stream your video files.
Titan Direct Access
Titan Direct Access Program offers digital distribution of course materials to students through the Campus Portal and TITANium. The Program, designed to promote Student Success, is a partnership between the Division of Academic Affairs, Division of Information Technology, and Titan Shops.
Students are able to access the course material the week before the semester begins. This ensures students are better prepared for a successful semester.
TITANium
TITANium is the campus Learning Management System (LMS) based on Moodle.
- Details on TITANium are available on the OET website.
- Support requests for TITANium may be directed to titaniumhelp@fullerton.edu
- Walk-in support is available in PLS-237 at the Faculty Commons area of the library.
Wireless Services
IT provides a fast reliable wireless network across campus for Faculty, Staff, and Students. For more information on how to connect to CSUF eduroam wireless network, please visit the Wireless Internet Access website.
Announcements and System Status
Visit the IT homepage for important technology announcements and system status.
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