MGMT 435 - Management of Service Organizations (3)

Highly focused set of concepts required to successfully manage service organizations. Subjects include service concepts, service delivery processes, strategic positioning, service personnel and technologies, global/regulatory issues, work and quality systems, and performance metrics.

Prerequisite: MGMT 339, CBE major, not pre-major; or PUAD or CM** major; or MCBE graduate standing and not pre-MBA.

400-level Undergraduate Course available for Graduate Credit

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