Student Technical Support
Student Genius Center
The Student Genius Center, located on the first floor of Pollak Library, assists students with all of their walk-in support questions. Students may check out equipment such as laptops, iPads, smart group study rooms and portable chargers. Students can get in-person help with campus-related software installation, wireless connectivity issues and more.
To view current hours, visit the SGC website. Email the Student Genius Center at sgc@fullerton.edu or call 657-278-8203.
Student IT Help Desk
The Student IT Help Desk offers technical support to students via phone, email, chat or text. Students may contact the Student IT Help Desk 24/7 during the fall and spring semesters.
Call: 657-278-8888
Email: studentithelpdesk@fullerton.edu
Chat: via Portal, click Online IT Help
Text: 657-248-5101
Innovation/Makerspace Center
The Innovation/Makerspace Center, located at Pollak Library 215, has been created to fulfill creativity, innovation and talent through advanced technology such as virtual reality, augmented reality, 3D printing, Microsoft Surface Hub, Raspberry Pi and high-end computing. Room reservations can be made online.
Data Visualization Center
The Data Visualization Center offers users an immersive space to analyze and display data in an innovative and meaningful way. The high-tech center is equipped with tools, including flexible furniture to handle large data sets along with a 184” screen to display the data in high resolution.
Titan Direct Access
Titan Direct Access Program offers digital distribution of course materials to students through the Campus Portal and TITANium. The program, designed to promote student success, is a partnership between the Division of Academic Affairs, Division of Information Technology and Titan Shops.
Students are able to access the course material the week before the semester begins. This ensures students are better prepared for a successful semester.
Zoom
Zoom is a web conferencing software that is available for all students, faculty and staff. Users can collaborate and attend classes that are broadcast on Zoom, remotely.
TitanCard
TitanCard is the official identification card issued by the university. In addition to serving as a photo ID card and providing access to campus facilities, TitanCard can also be used as a stored value card for various campus services. For more information, visit TitanCard, located on the first floor of Pollak Library.
iFullerton
iFullerton is a campus mobile application available for free download for a variety of mobile devices. With this app, students can register for classes, view grades, ask the iTuffy chatbot campus-related questions, get CSUF messages and more.
Portal
The Student Portal provides secure access to email, TITANium and other information that is personalized to the user.
Software
Students can download a variety of software at no additional cost. Currently available software titles include: Adobe Creative Cloud (Photoshop, Illustrator, etc.), Dropbox, Office 365, SPSS and more. For a full list and to download software, visit the Student Software website.
TITANium
TITANium is the campus Learning Management System based on Moodle. Faculty may also post course information through TITANium.
Wireless Services
IT provides a fast, reliable wireless network across campus for students. For more information on how to connect to the CSUF Eduroam wireless network, visit the Wireless Internet Access website.
Announcements and System Status
The IT communications team regularly disseminates important messages and systems status via email, social media and/or the IT homepage. Students also can receive IT notifications via text or email for such things as systems outages and classroom equipment outages. Go to Campus Portal Settings, under Campus Alerts and Notification, enter a mobile number, then use the Notifications Preferences to select notification preferences.
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